IT establishes new number for campus tech assistance
864-8080. That's the new all-purpose telephone number for IT assistance on the Lawrence campus. It's the IT help number for students, faculty and staff, no matter where they reside or work on campus. It's the number to call whether you're having trouble accessing e-mail, connecting to the Internet or logging on to the Kyou Portal.
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864-8080"The intended outcome is a better service experience for campus IT users," said Donna Liss, associate vice provost for information services. "We hope the all-purpose telephone number will be convenient and easy to remember, but the real objective is to solve people's IT problems in a courteous, timely and knowledgeable manner. This new Customer Service Center arrangement has enabled us to bring together expertise from across the IT spectrum, and staff have been cross-training one another to improve each person's range of expertise."
The former IT Help Desk and NTS Customer Assistance numbers will continue to be operational through the first half of the fall semester, though they will roll to the new 864-8080 number, as will the LSS Customer Service number (864-0400). Additional information is available online at Help Desk.
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